Store Policies

Ericka's House of Elegance was founded with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that great service equals loyal customers. Our store policies are detailed below. Please have a look and contact us if you want to learn more!

 

Refunds / Exchanges

If you have any issues/problems or are not happy with your purchase please contact me right away so I can help you better. If you ordered the wrong size/color or just do not like the item(s), you can return it for a full refund excluding the return postage. However, please contact me first with a tracking number so I know that you are returning it and can issue your refund. If the item that you purchased was customized specifically for your order (e.i. specific name/initials, etc), unfortunately, a return/exchange will not be accepted.

Returns must be sent within 7 days of the shipping notification to the address below:

Ericka's House of Elegance

PO Box 205

Henrico, VA 23075

 

Gift Certificate Terms and Conditions:

Ericka's House of Elegance is unable to do gift certificates at this time.